opportunities

OPPORTUNITIES. OPPORTUNITIES.

Why Universal Works?

Universal Works is a down-to-earth but dedicated group of people who love what they do, and love what they wear. We put great design, community and trying to do the right thing at the heart of what we do, always approaching our work with responsibility, passion and a sense of humour. We are constantly striving to drive a culture we are proud of, and whether we are having a chat around the coffee machine or a company wide meeting, everyone feels heard. A creative bunch with a keen eye for clothing, there is a real excitement around the future of UW and how we will all be involved in getting there.

Our perks include competitive salaries and holiday allowance, enhanced maternity and paternity leave, flexible working policies and (the one you were waiting for) a very decent clothing discount and allowance. Staff are given the opportunity to give back, with plenty of charity volunteering days and initiatives.

Our growing team work from an office that has some of the best views in Nottingham, a warehouse and design studio not far from our HQ, and our stores in Nottingham and London. We are stocked across the globe from Los Angeles to Seoul—so you will never be too far from a Universal Works product anywhere in the world.

Retail Keyholder Role

Based in Universal Works Store, London

Reporting into the Store Manager
Permanent Full Time Position
Closing Date 29th May 2026 (or sooner depending on volume of applicants)

Applications to: jobs@universalworks.com including CV and cover letter.

What we are looking for:

At ‘Universal Works.’ we encourage our teams to work in the way that we do, by putting our ‘soul’ into our work, making it mean something, so if this resonates with you, read on:

We are looking for a passionate retailer, ideally with supervisor or key holding experience. Based in our London store you would relish in supporting the store and assistant manager daily and, being adaptable to taking the lead when needed. You take personal pride in showcasing what good looks like in exemplary customer service, product knowledge and operational excellence, always upholding the UW brand values.

Responsible for:

Deliver a warm, welcoming customer experience and help build strong customer loyalty.
Support store sales by driving performance against key KPIs and maintaining excellent retail standards.
Stay aware of local activity, brand campaigns and customer needs to maximise sales opportunities.

Step up confidently in the manager’s absence to brief, motivate and guide the team.
Support onboarding and training of new starters and act as a role model in service, standards and behaviours.
Share key business information and provide day‑to‑day coaching, feedback and encouragement.

Follow VM guidelines to maintain an inspiring, high‑standard shop floor.
Monitor stock levels, manage replenishment and support deliveries, transfers and customer orders.
Contribute to product placement decisions and assist with end‑of‑season sale preparation.

Maintain excellent shop floor and back‑of‑house cleanliness and organisation.
Support store opening/closing processes, cash handling and till reconciliation.
Follow security procedures to minimise stock loss and escalate concerns promptly.
Support rotas, reporting and compliance with HR and Health & Safety procedures.