At ‘Universal Works.’, we encourage our teams to put their ‘soul’ into their work and make it meaningful. If you have Sales Assistant experience, a genuine passion for the role, and take pride in contributing to store success through excellent customer service, product knowledge and operational standards, we’d love you to apply.

• Build on our loyal customer base by always providing a warm and welcoming environment that maximises the customer experience.
• Be able to engage our customers in friendly and natural conversation, ascertaining their needs and fulfilling these directly or through multi-channel opportunities.
• Passionately assist in contributing to the daily, weekly, monthly targets of the store
• Be communicative with your managers in regularly sharing customer feedback.
• Be aware of local, brand, social and promotional activity to confidently share with our customers.

• Proactively seek product information, being knowledgeable about what our products are called, the cut and cost, colour availability, composition and care.
• Be passionate in providing informed product knowledge such as seasonal trends, features and benefits and collaborations.
• Be confident in building an outfit relevant to the brand image and to suit the needs of the customer.
• Assist in keeping product presentations such as hanging, folding, steaming to outstanding standards.
• Regularly maintain the replenishment of products, ensuring consistent availability for customers and knowledge of stock levels.
• Keep up to date with product information such as best/slow sellers, being able to suggest alternatives for customers to consider when relevant.
• Assist with adjustments of product pricing, ticketing and preparation of end of season sales.

• Assist in maintaining the shopfloor and back of house standards to the highest levels of order and cleanliness.
• Efficiently process customer transactions such as sales, exchanges and refunds seeking permission when needed and ensuring secure cash handling.
• Be adept in processing customer orders from multi-location fulfillment, raising any issues as soon as possible with managers and customer services.
• Assist with the accurate processing of deliveries, stowing away in an orderly way, checking for replenishment and displaying new product according to guidance.
• Be aware of the security standards of the store, alerting managers and team to any potential threats, risks or incidents, as soon as possible.
• Be aware of your responsibilities to the H&S of yourself, team, customers and visitors to the store, escalating any issues to managers promptly.
• Adhere to all company policies and procedures that are outlined to you
• Fulfill any other duties reasonably requested by your line manager.

• A brand ambassador, always keeping at front of mind the brand values.
• Take pride in offering outstanding customer service.
• Friendly, helpful, confident and engaging personality.
• Excellent communication and relationship skills.
• Positive ‘can do’ attitude, driven to achieve results.
• Passionate, enthusiastic proactive team player and self-motivated.
• Flexible approach to working hours, including weekend working.